Privacy Policy

Effective Date: 25 September, 2024

This Privacy Policy outlines how we collect, use, store, and protect your data, as well as your rights regarding this information.

1. Information We Collect

We collect personal information that you provide to us directly when you:

• Sign up for our newsletter.
• Contact form
• Make a booking through our booking platform, SiteMinder.

The types of information we collect may include:

• Full name
• Email address
• Phone number
• Payment information
• Booking details (dates, preferences, etc.)

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process your booking and provide accommodation services.
• To communicate with you regarding your reservation, including sending confirmations, updates, or important notices.
• To send you marketing communications, newsletters, or promotions if you have opted in to receive them.
• To improve our services and customer experience.

3. Newsletter Subscription

When you sign up for our newsletter, we will collect your email address. We may send you information about our latest offers, updates, and promotions. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email, or by contacting us directly.

4. How We Protect Your Information

We take the security of your personal data seriously and employ a range of measures to ensure its protection. This includes:

• Secure storage of your information.
• Encryption of sensitive data such as payment information.
• Access controls to ensure only authorized personnel can access your data.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers, such as our booking platform, SiteMinder, to facilitate your reservations. These providers are required to keep your information secure and use it only for the intended purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or outdated information.
• Request the deletion of your personal data, subject to legal obligations.

If you wish to exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website, and we encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Freshwater East Kimberley Apartments
Address: 19 Victoria Highway (PO Box 1385), Kununurra, Western Australia, Australia 6743
Phone: +61 08 9169 2010
Email: stay@freshwaterapartments.com.au

Thank you for trusting Freshwater East Kimberley Apartments with your personal information. We are committed to ensuring your privacy and providing a safe and enjoyable stay.